Thank you for choosing Assam Green Tech. This refund policy outlines the terms and conditions related to refund requests for any products or services purchased through our website. By making a purchase on our website, you agree to the following refund policy:
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Eligibility for Refund:
- Physical Products: We offer refunds for physical products within [number of days] days from the date of purchase if the product is damaged, defective, or significantly different from what was advertised. To be eligible for a refund, you must provide proof of purchase.
- Digital Products: Due to the nature of digital products, we do not typically offer refunds for digital downloads, software, or other electronically delivered content unless there are exceptional circumstances. If you encounter any issues with your digital purchase, please contact our customer support team for assistance.
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Refund Process:
- To initiate a refund request for a physical product, please contact our customer support team. Provide detailed information about the issue and include proof of purchase. We will review your request and respond promptly.
- For digital products, if you encounter any technical issues or difficulties accessing the content, please reach out to our customer support team for resolution.
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Non-Refundable Items and Services:
- Some products or services may be explicitly marked as non-refundable, and these are exempt from our standard refund policy.
- Additionally, any personalized or customized products are not eligible for refunds unless they are faulty or damaged.
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Return Shipping:
- In the case of a refund for a physical product, you may be required to return the item to us. Return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part or the product is defective.
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Processing Time:
- Refunds for physical products will be processed within [number of days] days after we have received the returned item (if applicable) and verified the validity of the refund request.
- Refunds for digital products will be processed within [number of days] days after confirming the eligibility of the request.
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Payment Method:
- Refunds will be issued using the same payment method used for the original purchase unless otherwise mutually agreed upon.
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Changes to the Refund Policy:
- We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective upon posting on this website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team.
Last updated: 04-07-2023.
Thank you for your understanding and support.
